the Antitrust commina a fine of 180 thousand euros to Royal Caribbean Cruise Line



The Guarantor Authority of the Competition and Market (AGCM) has inflicted an administrative endorsement of 150 thousand euros to the crocieristica company Royal Caribbean Cruise Line in order to in existence have commercial practical place an incorrect one through the spread, through own website in Italian language www.royalcaribbean.it, of messages you turn to advertize cruises "to prices and conditions - it has specified the Authority Antitrust - various regarding those in practice applied".

In particular, second the AGCM, Royal Caribbean "would have diffused deceptive or incomplete commercial information in order to the cost of the cruises, debiting additional costs to the which advertized price (which airport the harbour taxes/, the contribution for the administrative management of the policy assistance, the quota assurance and registration, the quotas service etc.), turning out remarkable differences between the promoted initial amount in the homepage and that effectively demanded to the passengers at the moment of the purchase", "it would have shown as free the cruises for the minors whereby in reality were debited additional burdens, as for example the harbour taxes and the quota assurance" and "it would have introduced in way and little clearly conflicting some information, essential things for the potential purchasers of the cruises, concerning the possibility and the conditions in order to exercise own contractual rights, which the right of recess or reimbursement in case of contractual modifications and variations of price".

In the outcomes of the procedure the Antitrust has explained that, "for a reason or purpose esemplificativo, on November 25, 2013 relative simulation to the cruise "Majesty of the Sea" which advertized with prices beginning from 83 euros exhibition that the iter of reservation that has had beginning with the selection of the key "Creates your free estimate" and the choice of accommodation in the cabin from 90 euros for two adults and a child, to the term of the procedure brought total costs of 736 euros. The debited burdens, not revealed at the beginning of the simulation, referred to: "Quota cruise" (comprehensive of "price 2 adults 180 euros" and "price of 1 child 37 harbour euros"), taxes ("price 2 adults 306 euros" and "price 1 child 153 euros") and quota the assurance ("price 2 adults 40 euros" and "price 1 child 20 euros"). Analogous, the simulation of purchase of the cruise in the Mediterranean for two adults and a carried out child on December 9, 2013 showed that to the term of the reservation procedure the final cost of such tourist package was always advanced regarding which advertized how much with claim "from 484 euros" for person in the homepage of the site, by virtue of the ulterior not specific or indicated economic burdens with redazionali modalities of insufficient evidence that, if known, would have been profitable clearly that the offer was less favorable than promised".

The AGCM has specified that successively such commercial communications are modified with a new presentation of the price: "between the results of the search - it has explained the Antitrust - some offers were proposed - with indication of the destination, of the port of departure, the used ship and the duration of the cruise - which advertized all with the expression "price beginning from * euro…". The asterisk placed near the price sent back to the link "price reported to the single quota cruise for excluded person taxes, rights and assurance" in correspondence of which a window with the several supplements demanded from the professional (straight of cruise, taxes was opened in modality POP-up and assurance)".