Independent journal on economy and transport policy
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GNV is come to an agreement with Codacons in order to improve the servicing to the customers
Velocizzata also the management of the claims
January 19, 2015
The navigation company Large Navi Veloci (GNV), than work marine connections in Sardinia, Sicily, Spain, Tunisia, Morocco and France, has signed an agreement with the association of the Codacons consumers with the objective to improve the servicing to own customers also in the next phases to the travel, being been profitable so still more transparent the relationship with the passengers.
In the 2012 GNV it has started with Codacons an analysis process about the congruity of the prices applied from the company based on the structure of the supported costs: this process has carried in the 2014 company to obtain the certification "Codacons Ok, Reliable Company" by the association of the consumers. The certification involves for GNV the adoption of the paper of services defined from Codacons, than specific the level of service regarding which the company is engaged in it confronts of the customer, online with the objectives already today persecuted by GNV.
The agreement includes also the assistance to the customers and the management of the claims, based on which the company has made available an ulterior channel of contact for the management of the claims on one side, than it will be activated in order to facilitate the resolution, and from the other it guarantees to the customers the affiancamento Codacons for the management of the claim same.
"Draft - it has emphasized the president of the Codacons, Carlo Rienzi - of a turned out important, that it sees a company to engage itself in concrete terms in order to improve the relationship with own customers and to offer puts up guarantees to the users on all the relative aspects to the transport service. This agreement will allow to bring a real benefit to the field in the interest of all the consumers".
"The certification received from Codacons - it has commented the president and Large managing director of the Navi Veloci, Roberto Martinoli - is the test that our company works with transparency and efficiency, and testifies our constant engagement to a sure travel and without problems for all our passengers".
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The navigation company Large Navi Veloci (GNV), than work marine connections in Sardinia, Sicily, Spain, Tunisia, Morocco and France, has signed an agreement with the association of the Codacons consumers with the objective to improve the servicing to own customers also in the next phases to the travel, being been profitable so still more transparent the relationship with the passengers.
- Via Raffaele Paolucci 17r/19r - 16129 Genoa - ITALY
